Bilingual Customer Service Executive (Chinese & English)

About the role

The Customer Service Executive will act as the primary point of contact for Chinese‑ and English‑speaking customers, ensuring smooth order processing, timely resolution of complaints, and effective coordination across internal teams.

Key responsibilities

• Manage customer inquiries related to order entry, follow‑up, pricing integrity, on‑time delivery and order fulfillment for simple‑complexity accounts.
• Resolve product and billing complaints professionally, authorise returns, arrange testing, and coordinate replacement orders while liaising with finance and sales.
• Partner with Inside Sales, Logistics and Operations to communicate supply‑chain issues, support capacity planning and provide backup support when needed.
• Prepare production schedules, daily reports and monitor performance metrics such as output reliability, OIP, UEE and UPLH.
• Lead or participate in continuous‑improvement projects to enhance process effectiveness.

Required profile

• Bachelor’s degree.
• 1‑2 years of relevant experience; leadership experience preferred.
• Fluent in reading, writing and speaking both English and Chinese.

Required skills

What we offer

• Opportunity to work for a global leader in materials science and digital identification solutions.
• Collaborative environment with cross‑functional teams.