Relationship Supervisor, Deposit & Services

About the role

The Relationship Supervisor will lead a team of Relationship Officers across Phnom Penh, Kampong Cham and Chbar Ampov, driving deposit growth and new customer acquisition while ensuring high service standards.

Key responsibilities

• Directly supervise and coach Relationship Officers to meet individual and team sales targets.
• Provide on‑the‑job guidance through joint client visits and support escalation of key or sensitive accounts.
• Enforce structured sales activities, including prospect list management, customer visits, follow‑ups and use of the Joget lead management system.
• Monitor compliance with policies, procedures, KYC and ethical sales practices.
• Prepare and submit periodic performance reports and translate business targets into actionable plans.
• Track daily, weekly and monthly KPIs such as deposit growth, new customer acquisition and digital performance.
• Conduct regular pipeline reviews, identify performance gaps and implement corrective actions.
• Continuously improve team productivity by setting benchmarks and best practices.

Required profile

• Bachelor’s degree in Business Administration, Banking, Finance, Accounting, Economics or Marketing.
• Minimum two years of sales experience in a banking or financial institution.
• Proven ability to drive team performance against sales targets.
• Strong knowledge of deposit products, customer segmentation and relationship management.
• Excellent leadership, coaching and people‑management skills.
• High integrity, discipline and result‑orientation.