Sport Operation Supervisor

About the role

The Sport Operation Supervisor oversees the day-to-day running of a sport complex in Phnom Penh, from opening and closing to staff coordination, facility upkeep and customer service. The position is based at The Botanic City on National Road No 6, with a Monday to Saturday schedule.

Key responsibilities

• Oversee daily opening, operation and closing of the Sport Complex.
• Supervise and coordinate Customer Service, Maintenance and other operational staff.
• Prepare staff schedules, assign duties and monitor attendance, performance and SOP compliance.
• Keep facilities, sports equipment, common areas and MEP systems clean, safe and operational.
• Monitor customer bookings, facility usage, enquiries, complaints and feedback.
• Coordinate maintenance, repairs, safety, security, events and other operational activities.
• Handle routine customer and operational issues and escalate major matters to the COO.
• Maintain operational records, checklists, reports and incident documentation.
• Work with HR, Finance, Sales & Marketing, Property Management, Security and other departments.
• Identify operational problems and recommend improvements to service quality, safety, efficiency and cost control.

Required profile

• Bachelor's degree in Business Administration, Hospitality, Sports Management, Operations Management, Facility Management or a related field.
• At least 3 years of experience in operations, facility management, hospitality, sports/fitness clubs, property management or similar service businesses.
• Experience supervising a small team is preferred.
• Good command of Khmer; working English is preferred.

Required skills

• Strong coordination, problem-solving, customer service and leadership skills.
• Good computer and reporting skills.
• Responsible, disciplined, proactive, hands-on and customer-oriented.