Housekeeping Manager

About the role

Urban Living Solutions (ULS) is hiring a newly created Housekeeping Manager for its Rose.Velea Serviced Apartments and Suites project in Phnom Penh. The role sits above the existing Housekeeping Team Leader / Supervisor and covers 120 serviced apartments, the commune shared areas, public areas and 15+ residences. It is a hands-on position focused on hotel housekeeping standards, inspections, SOP compliance and team accountability, reporting to the Assistant Manager of Hospitality / Operations.

Key responsibilities

• Manage housekeeping standards for 120 serviced apartments (Studios, One-Bedroom, Two-Bedroom, Home Office) and ensure they are clean, inspected and presented before arrival, after departure and during the stay.
• Oversee tenancy vacate cleaning, including deep cleaning, odour control, stain removal, upholstery/rug and curtain cleaning, and final inspection.
• Control linen, towels, amenities, cleaning equipment, machines, tools and chemicals, and follow up on cleanliness complaints.
• Identify, record and follow up on preventive maintenance defects found during inspections.
• Manage housekeeping standards for 40 serviced studios and commune shared areas (kitchen, dining, laundry, lounges, co-living and co-working spaces), supporting daily operations, meetings and events.
• Manage daily cleanliness of public areas such as the park, playground, courtyard, gardens, entrances, walkways, public toilets and shared facilities, including garbage rooms.
• Train, coach and supervise the Housekeeping Team Leader / Supervisor and the housekeeping team.

Required profile

• Minimum 7 years' housekeeping experience in hotels, resorts, serviced apartments or similar hospitality environments.
• Minimum 3 years' experience as a Housekeeping Manager, or equivalent.
• Experience in serviced apartments or mixed-use development is an advantage.
• Fluent or native Khmer and good spoken and written English.
• Computer literacy, including email, basic reporting, checklists and schedules.

Required skills

• Hotel housekeeping operations, room and public area cleaning, inspections and team supervision.
• Deep cleaning and vacate cleaning standards, including odour control and stain removal.
• Creating and improving housekeeping SOPs, checklists, inspection standards and cleaning schedules.
• Reporting and following up on preventive maintenance defects.

The first three months focus on reviewing standards, SOPs and routines, retraining the team, setting inspection standards, implementing cleaning schedules and strengthening deep cleaning, vacate cleaning and maintenance reporting.