Service Advisor

About the role

KHIEV Auto is an authorized BYD Group and Harmony Auto dealership selling BYD passenger vehicles in Phnom Penh and the surrounding area. It is looking for a Service Advisor who welcomes customers, schedules maintenance and repairs, and keeps them informed throughout the service process.

Key responsibilities

• Welcome customers and understand their vehicle concerns.
• Schedule maintenance, inspections, repairs and follow-up visits.
• Explain recommended services, costs, timelines and warranty coverage.
• Prepare accurate repair orders and communicate clearly with technicians.
• Provide updates during the repair process and manage customer expectations.
• Check completed work, explain the results and handle complaints professionally.
• Maintain accurate records in the dealership's service system and follow BYD procedures, safety standards and customer-care policies.
• May explain EV-related features, charging, battery care and maintenance requirements.

Required profile

• Customer-service or automotive-service experience.
• Good spoken and written English.
• Basic knowledge of vehicle systems, especially electric vehicles.
• Professional, patient and customer-focused attitude; able to work under pressure and coordinate with technicians and parts staff.

Required skills

• Strong communication, organization and problem-solving skills.
• Ability to use service-management software and prepare estimates.