Supervisor, Process and Control

About the role

The Supervisor, Process and Control will work closely with all functions to develop, revise and implement policies and standard operating procedures (SOPs) that enhance business operations and ensure regulatory compliance.

Key responsibilities

• Collaborate with cross‑functional teams to create and update policies and SOPs.
• Develop process workflows and draft narratives using established templates.
• Provide guidance and orientation to functions on new or amended policies and SOPs in line with IMS requirements.
• Coordinate training sessions to ensure employees are familiar with policy changes.
• Monitor regulatory and statutory updates to keep documentation compliant.
• Assist in ISO audit preparation and respond to audit findings.
• Perform other related tasks as required.

Required profile

• Bachelor’s degree in English, Business Administration or a related field.
• At least two years of experience handling IMS document control or administrative tasks.
• Experience in developing policies and SOPs is a plus.
• Excellent English writing skills.
• Strong presentation and organizational abilities.
• Integrity and ability to work effectively in a team.

Required skills

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).
• Ability to use MS Visio (preferred).