Document Management Officer

About the role

The Document Management Officer is responsible for handling customer account documentation within a banking environment. The role involves scanning, filing, retrieving, and reporting on a variety of account-related documents to support internal and external stakeholders.

Key responsibilities

• Scan and upload all types of customer account documents according to document type.
• File new account opening and amendment documents in order by customer CID.
• Locate customer account documents upon request from internal or external parties.
• Perform process checks for digital accounts and manage CHQ book printing.
• Register and amend customer information in corporate internet banking.
• Record inbound and outbound customer account documents.
• Prepare regular reports on document handling, including new account openings, tax scans, VTM accounts, bank drafts, and account closures.
• Execute any additional tasks assigned by the line manager.

Required profile

• Bachelor's degree in Banking & Finance, Accounting, Business Administration or a related field.
• Undergraduate or fresh graduate (experience is a plus).
• Proficiency in English; knowledge of Chinese is an advantage.
• Self‑directed, motivated, and able to work under pressure.
• Pleasant personality and receptive to direction.

Required skills

• Computer literacy with Microsoft Office suite.