Social Director

About the role

PSE Pour un Sourire d'Enfant, a non-profit founded in 1995 and working in Cambodia, helps children escape destitution and move toward decent, skilled and well-paid jobs. As Social Director, you will lead the Social Department with a balanced commitment to operational excellence and progressive transformation, ensure safe, fair and continuous services for beneficiaries, strengthen managerial accountability and improve resource effectiveness, and support families toward greater autonomy. You will also play an active, leading role as a member of the Executive Committee.

Key responsibilities

• Translate the strategic plan into departmental objectives, priorities and action plans, and prepare and manage the department's budget
• Ensure quality, fairness and continuity of services across all locations, including complex cases, high vulnerability and emergencies, with child protection procedures embedded and risks escalated to the General Director
• Set clear objectives for managers, delegate decisions appropriately, develop managers' and teams' skills and identify staffing needs
• Tailor support to families' needs, oversee eligibility criteria and case management, and propose initiatives that strengthen families' independence
• Lead educational support programs (education, extracurricular activities, health care, accommodation), define objectives and KPIs, and collaborate with schools to promote attendance, retention and academic success
• Ensure a safe environment for children in boarding facilities or foster families and promote their life skills and autonomy
• Define KPIs to monitor activities and risks, review programs by impact, and improve processes, including the use of digital and AI tools with data safeguards
• Build relationships with local authorities, communities, schools, NGOs and government institutions, and represent PSE within delegated authority

Required profile

• Bachelor's degree in Social Work, Community Development, Public Administration or a related field; Master's degree is a plus
• At least 10 years of relevant experience, including leading managers and multidisciplinary teams
• Proven experience managing complex operations and change management
• Fluency in Khmer (speaking, writing and reading); high proficiency in English, able to lead meetings in English
• Commitment to PSE's values and full compliance with child protection policies

Required skills

• Operational management, budgeting and change management
• Team and manager development
• Child safeguarding, case management systems, monitoring and evaluation, risk management and data-informed decision-making
• Community engagement and government relations