Sales Service Executive

About the role

The Sales Service Executive will act as the primary point of contact for customers, ensuring a seamless experience from inquiry to order fulfillment. This role supports the sales team, manages documentation, and contributes to the company's growth in the retail and technology sectors.

Key responsibilities

• Welcome and assist customers professionally, respond to inquiries, and resolve complaints.
• Support the sales team by preparing quotations, invoices, and sales documents, and follow up on orders and deliveries.
• Process customer orders accurately, maintain records, and coordinate with warehouse, logistics, and finance.
• Maintain up‑to‑date product knowledge, explain features and benefits, and support promotional activities.
• Prepare daily and monthly sales reports, monitor customer feedback, and track service performance.

Required profile

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 2–3 years of experience in sales, customer service, or sales administration.
• Strong communication and interpersonal skills with a customer‑focused attitude.
• Ability to work under pressure, in a team‑oriented environment, and pay attention to detail.
• Good problem‑solving, coordination, and organizational abilities.

Required skills

• Microsoft Office proficiency.
• Experience with POS or CRM systems.