Supervisor, Mall Operations

About the role

The Supervisor, Mall Operations oversees the daily running of a shopping mall so that it remains a safe, clean and efficient place for customers, tenants and visitors. The role supervises outsourced service providers, coordinates with internal departments and makes sure the mall follows company standards and standard operating procedures.

Key responsibilities

• Supervise daily mall operations and keep business activities running smoothly
• Monitor the performance of housekeeping, security, parking, landscaping and other outsourced service providers
• Carry out routine inspections of mall facilities, common areas and tenant spaces
• Coordinate with Engineering on maintenance and repair works
• Support tenant fit-outs, handovers and day-to-day operational needs
• Handle customer and tenant inquiries, complaints and operational issues promptly
• Ensure compliance with mall policies, safety procedures and SOPs
• Prepare daily operational and incident reports and follow up on corrective actions
• Support mall events and promotions by coordinating with Leasing, Marketing and other departments

Required profile

• Bachelor's degree in Business Administration, Engineering, Facilities Management, Hospitality or a related field
• At least 3 years of experience in mall operations, property management, facilities management or building operations
• Experience supervising service contractors or operational teams
• Good knowledge of mall operations, building maintenance, safety procedures and tenant relations
• Strong leadership, communication and problem-solving skills
• Willingness to work shifts, weekends and public holidays

Required skills

• Proficiency in Microsoft Office