Customer Service Supervisor

About the role

Mega Asset Management Co., Ltd., a real estate consulting company in Cambodia founded in 2008, is looking for a Customer Service Supervisor. The company manages a diverse portfolio of properties and assets, including Diamond Island City, Olympia City, Chroy Chongva Satellite City, wedding halls, exhibition centers and agricultural developments. The supervisor leads the Customer Service team and ensures smooth front-desk operations.

Key responsibilities

• Supervise daily activities of the Customer Service team and ensure smooth front-desk operations.
• Provide professional assistance and information to residents, tenants, owners and visitors.
• Handle customer inquiries, complaints, requests and feedback promptly and professionally, and follow up on complaints until resolved.
• Coordinate with Operations, Maintenance, Housekeeping, Security and Accounting to resolve customer issues.
• Assign daily tasks, monitor team performance and service quality, and coach and support Customer Service Officers.
• Prepare duty schedules, ensure adequate staff coverage and monitor attendance, punctuality, grooming and professional conduct.
• Maintain accurate records of complaints, requests, feedback and follow-up actions.
• Prepare daily, weekly and monthly customer service reports.
• Follow up on outstanding fees (rent, electricity, water, parking, management, property tax and others) with house owners or tenants.
• Handle cash collection for property management and perform additional duties as assigned by the Property Manager.

Required profile

• Bachelor's degree in Business Administration, Hospitality, Management, Property Management or a related field preferred.
• Minimum 2-3 years of experience in Customer Service, Property Management, Hospitality, Residential Management or a related field.
• Experience in a condominium, commercial property, residential project or property management company is an advantage.
• Good command of written and spoken English; Chinese-speaking ability strongly preferred.
• Outstanding written and verbal communication, and strong organizational and time management skills.

Required skills

• Good working knowledge of Microsoft Office, including Word, Excel and Outlook.