Supervisor AR & Loan Recovery

About the role

The Supervisor – AR & Loan Recovery oversees the company’s receivables, ensuring timely collections and minimizing overdue balances. The role involves regular communication with customers, on‑site visits, and preparation of accurate aging reports to support cash‑flow health.

Key responsibilities

• Monitor daily AR aging reports, track outstanding and overdue accounts, and ensure collections align with credit terms.
• Coordinate with sales, service, and risk teams to resolve billing issues that affect payments.
• Proactively contact customers via calls, messaging apps, and site visits to discuss payment status and settlement plans.
• Prepare weekly, monthly and ad‑hoc AR reports highlighting high‑risk accounts and collection progress.
• Analyze collection trends, recommend corrective actions, and enforce credit and collection policies.
• Escalate delinquent accounts, work with legal and risk teams for advanced recovery measures, and approve AR invoices for accuracy.
• Coach and support AR & Loan Recovery team members to improve performance and collection capability.

Required profile

• Bachelor’s degree in Accounting, Finance, Business Administration or related field.
• 3–5 years of experience in accounts receivable, credit control or collections, with customer‑facing duties preferred.
• Supervisory or senior‑officer experience is an advantage.
• Strong communication, negotiation and analytical skills with high integrity.
• Ability to work independently, manage multiple accounts and meet collection targets.

Required skills

• Proficiency in Microsoft Excel.
• Experience with accounting systems such as SAP or QuickBooks.