Operations & Administration Officer

About the role

The Royal Group Wellness Center is seeking two experienced Operations & Administration Officers to support daily clinic activities. You will ensure smooth patient flow, manage documentation, and coordinate with insurance partners while delivering a professional experience.

Key responsibilities

• Support daily clinic operations and administrative tasks.
• Manage patient registration, appointments, medical documentation, and records.
• Prepare and process insurance paperwork, claim documents, and related administrative requirements.
• Coordinate with insurance companies, corporate HR teams, and patients as needed.
• Follow up on incomplete insurance documentation and claim-related matters.
• Support corporate health check activities and on‑site programs.
• Work closely with doctors, nurses, finance, and other internal teams.
• Maintain accurate reports, filing, and operational records.
• Ensure a professional patient experience and smooth clinic operations.

Required profile

• Previous experience in a clinic, hospital, medical centre, or healthcare organization.
• Experience handling medical insurance paperwork or claims is highly preferred.
• Good understanding of patient registration and clinic administrative processes.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Responsible, proactive, and able to work independently.
• Good command of Khmer and English is preferred.
• Availability to work Monday–Saturday, 8:30 AM–5:30 PM.

Required skills

• Microsoft Office