Network Support Engineer

About the role

AirAsia (Cambodia) is looking for a skilled and experienced Network Support Engineer in Phnom Penh. The role covers the design, implementation and maintenance of the company's network infrastructure, ensuring its reliability, security and performance, while working closely with other IT teams, vendors and end-users.

Key responsibilities

• Design, implement and maintain the network infrastructure, ensuring high availability, scalability and security.
• Manage network security measures such as firewalls, intrusion detection systems and VPNs.
• Provide 2nd and 3rd tier support to end users and troubleshoot network issues.
• Work with server, desktop and other ICT teams and vendors on projects.
• Troubleshoot and repair switches, routers and wireless access points to minimise downtime.
• Monitor network performance and security using diagnostic and analysis tools.
• Evaluate proof-of-concept network solutions and document configurations, changes and procedures.

Required profile

• Bachelor's degree in Computer Science, Information Technology or a related field.
• At least 3 years of experience as an Infrastructure or ICT Network Engineer or in a related role.
• Expertise in computer technical support.
• Good command of written and spoken English.
• Discretion with confidential matters, teamwork and service orientation.

Required skills

• Experience with network diagnostic, monitoring and analysis tools.
• Solid understanding of network operating systems.
• Solid background in network administration and architecture.