Manager, Insights & Business Operations - Bancassurance

About the role

Manulife is looking for a Manager, Insights & Business Operations for its Bancassurance business in Phnom Penh. The role turns business and sales data into actionable insights that support management decisions and improve productivity, conversion, persistency and bank partner performance. It covers analytics, MIS, forecasting, sales compensation, governance and process improvement.

Key responsibilities

• Monitor Bancassurance performance and key business KPIs, and deliver actionable insights on gaps, trends, opportunities and root causes.
• Manage dashboards and management reporting, ensuring accuracy and timeliness.
• Support annual business planning, targets, forecasting and performance projections, and track actual results against them.
• Manage and support sales compensation, incentive calculations, validation and performance analysis.
• Provide analytical support for bank partner reviews, sales performance and management discussions.
• Maintain data quality, governance and reporting controls, and drive automation, process improvement and digitalisation of reporting and operations.
• Partner with Sales, Finance, HR, IT, Product, Digital, Operations, Compliance, the Regional Office and bank partners.

Required profile

• Bachelor's degree in business, Finance, Economics, Accounting, Data Analytics or a related field.
• Experience in business analytics, MIS, performance management, planning, banking, insurance or financial services.
• Strong analytical, problem-solving and commercial thinking, and strong communication and stakeholder management skills.
• Able to turn complex data into clear business insights and management recommendations.

Required skills

• Strong Excel skills.
• Power BI or similar tools preferred.
• Forecasting, sales compensation or incentive management experience is an advantage.

The position is based in the office. Manulife describes itself as an international financial services provider and an equal opportunity employer.