Senior Debt Collection Officer

About the role

A bank in Phnom Penh is looking for a Senior Debt Collection Officer to monitor overdue loan portfolios and lead collection and recovery activities. The role covers portfolio monitoring, direct engagement with delinquent customers, field visits, coordination with internal and external partners, and reporting.

Key responsibilities

• Monitor overdue loan portfolios (on- and off-balance sheet) and track delinquency movements by aging buckets (7, 15, 22, 30+ days)
• Coordinate with Relationship Managers and branch teams to initiate customer reminders and follow-up actions
• Engage directly with delinquent customers to negotiate repayment plans and conduct field visits for accounts 30+ days past due
• Identify high-risk or abnormal loans, propose restructuring, early settlement or legal action, and support recovery through collateral realization
• Build relationships with external partners such as property brokers and law firms to help dispose of collateral and recover debts
• Work with branches, RM, Risk and Legal on collection and recovery, and prepare regular reports on overdue status and recovery progress
• Maintain accurate records of customer interactions and collection actions, and support continuous improvement of collection processes

Required profile

• Bachelor's degree in Finance, Banking, Business Administration or a related field
• Minimum 3-5 years of experience in debt collection, recovery or credit operations in banking or financial institutions
• Good understanding of loan products, delinquency management and collection processes
• Good command of Khmer and English (written and spoken)

Required skills

• Strong communication, negotiation and customer handling skills
• Problem-solving and analytical abilities
• Ability to work independently and manage field collection activities
• Basic knowledge of restructuring and legal recovery procedures is an advantage

To apply, candidates can contact the employer by email or phone using the details given in the original posting.