Assistant Front Office Manager

About the role

Sarai Resort & Spa is looking for an Assistant Front Office Manager (Assistant FOM) to support guest operations and drive team development. This role will work closely with senior management to ensure seamless service delivery and uphold the resort’s high standards.

Key responsibilities

• Assist in overseeing daily front‑office activities, including check‑in, check‑out, and guest inquiries.
• Support the Front Office Manager in training, coaching, and evaluating staff.
• Monitor service quality and implement improvements to enhance guest satisfaction.
• Coordinate with other departments to ensure smooth operational flow.
• Handle escalated guest issues and ensure timely resolution.

Required profile

• Proven experience in hospitality operations, preferably in a supervisory or assistant role.
• Strong leadership and people‑development skills.
• Excellent communication and problem‑solving abilities.
• Hands‑on approach with a focus on operational excellence.

Required skills

• Guest service management
• Team coaching and performance monitoring
• Operational workflow coordination

What we offer

• Opportunity to grow within a expanding resort brand.
• Dynamic work environment focused on leadership development.
• Competitive benefits package.