Merchant Sales Executive

About the role

The Merchant Sales Executive will drive growth of point‑of‑sale (POS) and KHQR merchant acquisition, supporting the bank’s issuing business and generating recurring fee income. The role involves building strong relationships with new and existing merchants and cross‑selling additional banking products.

Key responsibilities

• Identify and pursue merchant prospects through lead generation, cold‑calling and in‑person meetings.
• Present merchant products and services, highlighting cross‑selling opportunities.
• Educate merchant representatives on card acceptance procedures and coordinate POS vendor training.
• Collaborate with Risk and Fraud teams to ensure appropriate POS functionality based on MCC codes.
• Implement merchant service policies, monitor merchant performance and encourage usage of the bank’s platform.
• Maintain ongoing relationships with key merchants through regular visits and support.
• Execute sales and marketing programs as directed by the Cards Business Department.
• Perform additional tasks assigned by management.

Required profile

• Bachelor’s degree or professional qualification in Finance, Business Administration or a related field.
• Minimum of one year of experience in sales, merchant services or a similar commercial role.
• Strong written and spoken English; additional language skills such as Mandarin are a plus.
• Excellent communication and interpersonal abilities.
• High level of commitment and a customer‑focused mindset.

Required skills

• Management
• Sales
• Customer service
• Problem‑solving
• Interpersonal communication