Guest Experience Officer (Japanese Speaking)

About the role

The Guest Experience Officer will be the first point of contact for guests, delivering a consistently high level of service in line with Park Hyatt standards. This role combines front‑office reception duties with proactive guest communication, primarily via phone and messaging platforms. Fluency in Japanese is essential to serve our Japanese‑speaking clientele.

Key responsibilities

• Greet guests and handle inquiries, reservations, and requests promptly and courteously.
• Manage internal communications and coordinate with other departments to ensure seamless guest experiences.
• Maintain accurate guest records and update the front‑office system as needed.
• Assist in the smooth operation of the reception area, including check‑in/check‑out procedures.
• Uphold Park Hyatt brand standards in all guest interactions.

Required profile

• Diploma or qualification in Hospitality or Tourism Management.
• Excellent verbal and written communication skills in English and Japanese.
• Professional, courteous demeanor with a strong focus on guest satisfaction.
• Ability to work efficiently in a fast‑paced, service‑oriented environment.

Required skills