Guest Experience Executive – Japanese Speaking
Park Hyatt · Siem Reab Town
Job description
About the role
The Guest Experience Executive will ensure an excellent and consistent level of service for guests at Park Hyatt Siem Reap. Acting as the first point of contact, you will handle guest inquiries and internal communications primarily via phone and messaging systems while upholding brand standards.
Key responsibilities
- Provide excellent and consistent service to all customers.
- Contribute to the smooth and efficient operation of guest engagement and reception within the Front Office.
- Serve as the first point of contact for guest inquiries and internal communication, mainly over phone or messaging platforms.
Required profile
- Good communication skills with the ability to deliver courteous, accurate, and prompt assistance.
- Ability to represent Park Hyatt brand standards professionally.
- Diploma or qualification in Hospitality or Tourism Management.
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Park Hyatt
Siem Reab Town
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