Ecommerce Manager

About the role

The Ecommerce Manager will lead the hotel’s online sales channels, including the brand website, OTAs and other digital booking platforms, to maximise revenue and occupancy.

Key responsibilities

• Manage and optimise online rates, inventory and digital promotions across all booking channels.
• Analyse performance data, track conversion metrics and report insights to sales and marketing teams.
• Ensure content accuracy and consistent branding on the website, OTA extranet pages and other digital platforms.
• Develop and execute online campaigns and special packages to drive direct bookings.
• Collaborate with reservations, front‑office and marketing teams to align digital strategies with overall hotel goals.
• Monitor market trends, recommend enhancements to the digital presence and improve the guest booking experience.

Required profile

• Strong e‑commerce, sales and marketing expertise with a focus on digital bookings.
• Robust analytical ability to interpret data, track KPIs and optimise performance.
• Effective communication skills for internal collaboration and external partner management.
• Experience in hotel or hospitality e‑commerce, revenue management or online distribution is highly beneficial.
• Bachelor’s degree in Business, Marketing, Hospitality Management or a related field preferred.
• Excellent organisational skills, attention to detail and ability to thrive in a fast‑paced, customer‑focused environment.

Required skills

• Proficiency with OTA extranets.
• Experience using booking engines.
• Knowledge of web analytics tools such as Google Analytics.