Aftermarket and Service Manager

About the role

The Aftermarket and Service Manager will lead all aftermarket and service activities for Kärcher equipment in Phnom Penh, ensuring high‑quality installation, maintenance and repair for domestic, professional and industrial customers.

Key responsibilities

• Manage the service team, schedule and prioritize service jobs, and ensure spare parts availability.
• Maintain service quality and safety standards while handling escalated service issues.
• Monitor performance metrics, analyse service data and implement process improvements.
• Collaborate with sales and technical teams on warranty management, training and customer satisfaction initiatives.

Required profile

• Proven experience in service management, aftermarket operations or technical support for equipment or machinery.
• Strong leadership, team supervision and coaching abilities.
• Excellent customer service skills and ability to manage complex service cases.
• Bachelor’s degree in engineering, business or related field, or equivalent experience.
• Fluency in English; Khmer language skills and knowledge of the Cambodian market are a plus.

Required skills

• Service management software
• ERP or CRM systems
• Maintenance planning and spare parts management
• Basic mechanical and electrical troubleshooting