Administrative Manager

About the role

The Administrative Manager will oversee bookings, guest administration, financial coordination and overall administrative operations at Hariharalaya Yoga & Meditation Retreat. This key management position links the international management team with Cambodian staff to ensure smooth daily operations.

Key responsibilities

• Act as the main communication bridge between international management and the Cambodian team, supervising the Operations Manager and Accountant.
• Oversee the entire guest journey from booking to departure, managing communication, payment reminders, and logistical arrangements.
• Prepare final guest lists, coordinate airport transfers, and ensure operational readiness before each retreat.
• Supervise guest arrival, check‑in procedures, and resolve any on‑site issues promptly.
• Track guest payments, manage refunds and adjustments, and prepare regular financial reports for management.
• Maintain organized administrative systems, SOPs and use digital tools/AI to streamline workflows.
• Produce comprehensive post‑retreat reports, documenting occupancy, revenue, guest feedback and recommending improvements.
• Provide proactive updates to owners and management, ensuring accountability and timely decision‑making.

Required profile

• University degree in Business Administration, Hospitality Management or related field.
• Minimum 10 years of professional experience in hotel or hospitality administration.
• Fluent in spoken and written English and Khmer.
• Proven experience managing staff and coordinating multiple departments.

Required skills

• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience with online booking systems, payment platforms and cloud‑based applications.
• Practical use of AI tools such as ChatGPT for reporting and workflow improvement.