IT Assistant – On-site Support in Phnom Penh

About the role

The IT Assistant will provide first‑level technical support and ensure smooth daily IT operations for a multi‑service law firm in Phnom Penh. This full‑time, on‑site position involves maintaining hardware, software, network connectivity and printer services while collaborating with all departments.

Key responsibilities

• Provide first‑level technical support to staff and respond to IT service requests.
• Install, configure and maintain hardware and software assets.
• Monitor network connectivity and system performance.
• Set up, configure and troubleshoot printers and related devices.
• Diagnose and resolve technical issues, escalating complex problems to senior IT personnel.
• Maintain accurate IT inventory records.
• Assist with data backup procedures and ensure compliance with security standards.
• Collaborate with other departments to deliver timely IT support.

Required profile

• Strong technical support skills with the ability to assist end users promptly.
• Foundational knowledge of IT systems, including hardware, software and basic networking concepts.
• Experience with printer installation, configuration and troubleshooting.
• Proficient troubleshooting and analytical abilities.
• Good communication and interpersonal skills for explaining technical information.
• Organized, detail‑oriented and able to manage multiple tasks.
• Willingness to work on‑site in Phnom Penh.
• Relevant certification or coursework in IT or related fields is an advantage; prior corporate or law‑firm experience is beneficial.

Required skills

• Hardware installation and maintenance
• Software installation and maintenance
• Network connectivity monitoring
• Printer setup and troubleshooting
• Technical issue diagnosis and resolution
• IT inventory management
• Data backup procedures