Quality Control Supervisor

About the role

The Quality Control (QC) Supervisor leads the development, implementation, monitoring and continuous improvement of the company’s product quality management system. The role ensures that incoming supplies, warehouse storage, distribution and market‑ready products meet safety, quality and regulatory standards.

Key responsibilities

• Design, implement and enhance the company’s Quality Management System (QMS), including SOPs, work instructions, policies and standards.
• Maintain and control quality documentation, track compliance across all relevant departments and drive ongoing quality improvements.
• Oversee supplier quality, inspect incoming goods for technical specifications, packaging, labeling, barcodes, batch numbers and expiry dates; evaluate supplier performance and manage incoming defect rates.
• Control product quality in warehouses and at market points, enforce FIFO/FEFO, monitor damaged or expired items, and generate warehouse/market quality reports.
• Investigate quality complaints, perform root‑cause analysis, implement corrective and preventive actions (CAPA), manage non‑conforming products, and lead product recalls when necessary.
• Conduct regular quality audits, ensure legal and regulatory compliance, assess quality‑related risks and monitor improvement plans.
• Lead, train and develop the quality inspection team, allocate tasks, evaluate performance and promote a quality‑focused culture.
• Prepare daily, weekly and monthly quality reports, analyze trends, create dashboards for management and drive continuous improvement projects.

Required profile

• Bachelor’s degree in Food Science, Quality Management, Chemistry, Industrial Engineering or a related field.
• 3–5 years of experience in quality control or quality management within food manufacturing or related industry.

Required skills

• Quality Management System (QMS) implementation.
• Development and maintenance of Standard Operating Procedures (SOPs) and work instructions.
• CAPA (Corrective and Preventive Action) processes.
• Supplier performance evaluation and scorecard creation.
• Dashboard/report generation for quality metrics.