Information Technology Officer

About the role

The Information Technology Officer ensures the smooth operation of store‑level IT systems. You will be responsible for maintaining hardware performance, guaranteeing network stability, and supporting the rollout of new technology across retail locations.

Key responsibilities

• Diagnose and resolve daily hardware issues such as POS terminals, receipt printers, and barcode scanners.
• Troubleshoot network connectivity problems, perform router resets and Wi‑Fi checks, and provide remote support before onsite visits.
• Install, test and commission new hardware for new stores or expansions, completing deployment checklists and verifying payment and receipt functions.
• Conduct routine site inspections, apply firmware updates to routers and network devices, and replace faulty equipment within agreed timelines.
• Maintain accurate logs of interventions, track hardware inventory and warranty status.
• Collaborate with Application Support to address hardware/software crossover issues and document escalation diagnostics.

Required profile

• Bachelor’s degree in Information Technology or a related field.
• Proven experience in hardware and software maintenance within a retail environment.
• Self‑motivated, flexible and eager to learn new projects.
• Preferably familiar with social marketing maintenance.

Required skills

• Hardware troubleshooting (POS terminals, receipt printers, barcode scanners).
• Network connectivity and router configuration.
• Wi‑Fi troubleshooting.
• Firmware update procedures.
• Hardware inventory management.

What we offer

• Opportunity to work across multiple store locations.
• Hands‑on experience with retail‑grade IT infrastructure.
• Collaborative environment with Application Support and other technical teams.