Supervisor, Collection Specialist Support

About the role

The Supervisor, Collection Specialist Support provides centralized administrative, reporting and coordination assistance for collection operations. This role ensures accurate incentive and allowance processing, consolidates data, and follows up on operational tasks.

Key responsibilities

• Consolidate daily, weekly and monthly performance reports, tracking KPIs, portfolio quality, collection results and exceptions.
• Monitor team performance, analyse gaps and recommend recovery strategies.
• Review report submissions, resolve branch or regional discrepancies and prepare executive summaries.
• Calculate monthly incentives according to approved KPIs, eligibility rules and rates.
• Prepare allowance and expense schedules (gasoline, phone, per diem) with supporting documentation.
• Reconcile data calculations, maintain approval records and ensure timely submission to relevant departments.
• Maintain the master directory of collection staff, branch/region assignments and operational resources.
• Coordinate administrative setup (system access, email, tools, training) and act as the main operational contact.
• Prepare meeting packs, minutes and action logs, ensuring stakeholders meet key deadlines.
• Identify recurring data issues and propose automation, template enhancements and process optimisations.

Required profile

• Bachelor’s degree in Business Administration, Finance, Accounting, Banking, Economics or related field.
• Minimum 2 years experience in operations support, collection management, reporting or credit management, preferably in banking or micro‑finance.
• Strong analytical, coordination and problem‑solving abilities.
• Ability to handle multiple deadlines, confidential information and challenging situations with limited supervision.
• Excellent written and verbal communication in both Khmer and English.
• Computer literacy.

Required skills

• Advanced Excel
• Power Query
• Reporting tools
• Workflow automation