Store Operation Supervisor

About the role

Sinh Hak Houts, a home improvement vendor supplying tiles, sanitary ware, kitchen appliances and furniture, is hiring a Store Operation Supervisor in its Phnom Penh showroom. The supervisor reports to the Sales Manager, works 8:00am to 5:00pm, six days a week with rotating days off, and oversees showroom operations, staff and customer service.

Key responsibilities

• Oversee day-to-day showroom operations, including opening and closing on time, keeping the store clean, safe and well maintained, and working with marketing on promotions and displays
• Coach and discipline staff, assign tasks, manage schedules and train staff on procedures and standards
• Run customer satisfaction surveys, manage the showroom tour process and ensure cold water and VIP soft drinks are available
• Keep products tagged and labelled, manage stock, inventory, office supplies and transfers, and monitor stock in and out
• Handle product display changes, store sample requests and stock counts in the absence of the stock controller, and conduct regular stock checks and audits
• Maintain records of inventory and stock movement, prepare regular operational reports and carry out other assigned tasks

Required profile

• Bachelor's degree in Management, Accounting or another relevant field
• Minimum 3-5 years of retail operations experience; similar experience is preferred
• Fluent spoken and written English and Khmer
• Strong commitment, communication, customer handling and problem-solving skills
• Leadership, training and team management skills

Required skills

• Computer literacy in MS Office, internet and email

What we offer

• Yearly bonus and monthly store sales incentive
• Annual leave of 18 days per year and public holidays
• Insurance and other awards