Spa Supervisor

About the role

Avani is hiring a Spa Supervisor for its Fcc Angkor resort in Cambodia. The role covers supervising daily spa operations and staff performance, keeping the spa clean and well maintained, managing guest reservations and complaints, and supporting spa promotions and sales.

Key responsibilities

• Supervise daily spa operations and staff performance, and supervise staff, assign duties and prepare work schedules
• Prepare staff schedules, manage reservations and coordinate staff schedules and breaks
• Ensure spa cleanliness, maintenance and service standards, and monitor daily opening and closing procedures
• Manage guest reservations, requests and complaints, assist with reception duties and guest inquiries, and handle guest complaints
• Support spa promotions, sales activities, treatments and retail products, and support spa tours
• Maintain inventory, attend to stock orders, and check facilities; conduct quarterly FF&E inventory checks
• Monitor staff attendance and operational reports, and prepare weekly reports on attendance, guest feedback and expenses, plus monthly and retail inventory reports
• Ensure compliance with company policies and procedures, support staff training, and attend required training programs
• Maintain a positive working environment and perform other duties assigned by management