Sales and Revenue Executive

About the role

The Sales and Revenue Executive works from the Heritage Ventures Cambodia office to support the Bangi Group Sales and Revenue team in Malaysia. The role handles guest and client enquiries, quotations, room bookings and event documentation, mostly in Bahasa Malaysia and English. It ensures booking details are accurate in the hotel system and shared with the relevant departments, so the Malaysian team can focus on selling and client relationships.

Key responsibilities

• Assist the Sales team with booking guest rooms in the hotel system.
• Prepare room memos and share booking or event details with the relevant departments.
• Respond to enquiries about room bookings, meeting packages, events and other hotel services.
• Prepare and update quotations, agreements and related documents.
• Check that booking details, dates, guest information and package requirements are accurate.
• Coordinate with hotel departments to support guest requests and event arrangements.
• Maintain organised records of enquiries, quotations, bookings and correspondence.
• Provide general administrative support to the Sales and Revenue team.
• Complete and update the task tracker on a daily basis.

Required profile

• Bachelor's degree or associate diploma in Hospitality Management, Business Administration, Marketing or a related field.
• At least 1-2 years of experience in hotel sales administration, front office reservations or event coordination; fresh graduates with relevant hospitality internship experience may be considered.

Required skills

• Prior hands-on experience with property management systems such as IDB PMS or Opera is strongly preferred.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace (Sheets, Docs).
• Practical understanding of rooming lists, room blocks and Banquet Event Orders (BEO).
• Familiarity with sales tracking tools, quotation preparation and event contracts.