Sales Call Center - Lead Generation and Prospecting

About the role

The Sales Call Center drives revenue growth by identifying and qualifying new business opportunities in the data center and cloud solutions market. The role focuses on prospecting, initial outreach and lead qualification before handing qualified prospects to the B2B sales team for closing. It is a full-time position based in Phnom Penh.

Key responsibilities

• Research and identify potential clients in target markets using various prospecting techniques.
• Conduct cold outreach by phone, email and social media to generate interest in data center and cloud solutions.
• Qualify leads against budget, authority, need and timeline criteria and identify decision-makers.
• Schedule meetings and demos between qualified prospects and the sales team.
• Maintain accurate records of all prospecting activity in the CRM system.
• Create and deliver sales pitches tailored to prospect needs, follow up consistently and work with marketing on campaigns and content.
• Provide feedback on lead quality and market response to refine targeting.
• Track and report on key metrics such as calls, emails, meetings set and conversion rates, and use performance data to improve prospecting techniques.
• Gather market intelligence from prospect conversations and share insights on competitors and industry trends.

Required profile

• Bachelor's degree in business, marketing, communications or a related field preferred.
• 1-2 years of experience in sales, customer service or a related field is a plus.
• Experience with technology or B2B sales is a plus.
• Comfortable with metrics-driven performance evaluation.
• Must be located in Phnom Penh, Cambodia.

Required skills

• Proficiency in CRM software (e.g. Salesforce, HubSpot) and Microsoft Office Suite.
• Excellent verbal and written communication skills and strong organization.
• Resilient, self-motivated and able to handle rejection positively.