Client Support Executive (CFD Trading)

About the role

Ultima Markets is a regulated CFD trading gateway offering access to 1,000+ instruments, including Forex, commodities, indices and stocks, to clients in over 170 countries. It is looking for a Client Support Executive to handle customer enquiries and provide support to retail clients, introducing brokers and the sales team.

Key responsibilities

• Handle customer enquiries by email, live chat and social media on trading accounts, account opening, deposits and withdrawals, trading platforms, products and promotions.
• Provide customer service and operational support to retail clients, introducing brokers and the sales/business development team.
• Troubleshoot account and platform issues, investigate client concerns and coordinate with internal teams to resolve complex cases.
• Maintain accurate customer records and interaction history in CRM systems and prepare reports when required.
• Assist with translating and updating support materials such as FAQs, SOPs, user guides and trading tutorials.
• Ensure all interactions comply with company policies and regulatory requirements.

Required profile

• At least 1 year of customer service or support experience in fintech, financial services or a related field.
• Experience with Forex/CFD brokerage or online trading platforms is a strong advantage.
• Native or fluent Khmer and professional written and spoken English.
• Strong communication, problem-solving and complaint-handling skills.
• Good attention to detail, time management and ability to meet service-level targets.
• Willingness to work flexible shifts, including weekends when required.

Required skills

• Familiarity with CRM systems and customer support tools is an advantage.
• Familiarity with trading platforms such as MT4/MT5 is an advantage.