Quality Manager – Cambodia

About the role

Primark is looking for a Quality Manager to act as its in-country quality leader in Cambodia. The role drives the execution of the quality strategy across the sourcing market, partnering with suppliers, sourcing teams, product operations teams and other stakeholders so that products consistently meet quality, safety, legal and customer requirements. It also acts as the main point of escalation and support for quality matters in Cambodia.

Key responsibilities

• Lead quality strategy and standards across Cambodia, ensuring compliance with quality, safety, legal and regulatory requirements.
• Drive right-first-time quality with factory QA and QC teams, strengthen manufacturing processes and champion continuous improvement.
• Identify and mitigate quality risks early, lead root cause analysis, corrective actions and resolve product quality issues, customer complaints and returns.
• Build supplier capability through training, factory audits, quality improvement programmes, performance reviews and best practice sharing.
• Provide market quality leadership, giving insights on quality performance, emerging risks, consumer trends and manufacturing capability.
• Work with Sourcing, Compliance, Ethical Trade, Product Operations and Buying teams to align quality priorities.
• Monitor, report and govern quality performance, run quality reviews and supplier workshops, and support risk-based shipment release decisions.
• Develop high-performing teams and supplier networks.

Required profile

• Significant experience in Quality Assurance, Quality Management, Product Development, Technical, Manufacturing or Sourcing roles in apparel, footwear, homeware or consumer goods.
• Proven experience working directly with suppliers and factories to improve quality performance.
• Experience in sourcing markets and managing a complex supplier network.
• Ability to influence factory leadership teams and cross-functional stakeholders.
• Experience leading, coaching and developing individuals or teams.
• Fluent written and verbal English; additional regional languages are an advantage.

Required skills

• Strong knowledge of product testing, inspection, root cause analysis, corrective action planning and quality risk management.
• Understanding of international regulatory, legal and customer quality requirements for global retail supply chains.
• Ability to analyse quality data, customer feedback, returns, inspections and supplier performance metrics.
• Project management experience leading quality improvement programmes and change initiatives.
• Proficiency in Microsoft Office, especially Excel, and experience with quality reporting systems, supplier dashboards and data analytics tools.