Payment Solutions Specialist

About the role

A proactive, analytical and detail-oriented Payment Solutions Specialist is sought to support the review of merchant requirements and provide basic product consultation before integration. Working closely with the Payment Solutions Manager and cross-functional teams, the specialist ensures merchants receive accurate guidance, product recommendations and a smooth onboarding experience. The role suits someone eager to learn, solution-driven and able to understand both business and technical aspects of digital payments. The position is based at the head office in Phnom Penh.

Key responsibilities

• Review merchant requirements and business needs, analyze use cases and recommend suitable BillZone solutions.
• Support merchant onboarding and implementation, and coordinate with technical teams on integration and operational requirements.
• Help merchants understand product workflows and capabilities, and support testing and validation when needed.
• Create and maintain product documentation, FAQs, user guides, feature summaries, release notes, and internal training materials.
• Prepare marketing briefs, product messaging, and draft merchant communications, announcements and promotional content.
• Coordinate with Marketing, Design, Business Development, Merchant Service, and Product teams, track action items and deliverables, and gather stakeholder feedback.
• Take part in product planning, brainstorming and reviews, and perform other assigned tasks.

Required profile

• Bachelor's degree in Marketing, Business Administration, Communications, IT, Media or a related field.
• 1-3 years of experience in marketing coordination, product communication, digital product support or similar roles; banking, fintech or payment experience is an advantage.
• Fluent Khmer and English; Chinese is an advantage.
• Strong written and verbal communication, creativity, attention to detail, teamwork, fast learning and ability to explain technical concepts simply.

Required skills

• Content writing, presentation preparation, documentation and organization.
• Basic project coordination and stakeholder management.
• Microsoft Office, Google Workspace, Figma, Canva or presentation tools.
• Basic understanding of digital payment solutions, APIs, fintech products or banking workflows.
• Familiarity with social media and digital marketing is a plus.