Front Office Manager

About the role

The Front Office Manager oversees daily operations of the front desk, ensuring smooth service for residents and visitors. This role combines leadership, customer service, and operational management within a property environment.

Key responsibilities

• Define and implement front desk objectives, procedures, and standards.
• Hire, train, and schedule front‑desk staff, supervising shift coverage.
• Handle resident inquiries, complaints, and service requests, maintaining high satisfaction levels.
• Maintain a clean, organized reception area and manage front‑desk communications (phone, email, bookings).
• Prepare and monitor budgets, records, contracts, and maintenance expenses.
• Coordinate with other departments to ensure timely follow‑up on resident issues.
• Oversee move‑in, move‑out, and early termination processes.
• Develop and execute emergency protocols and safety procedures.
• Negotiate with third‑party service providers and generate monthly performance reports for senior management.
• Conduct performance reviews and provide coaching to front‑desk personnel.

Required profile

• Bachelor’s degree in business, management or real estate (preferred).
• Minimum 5 years of experience in front‑desk, reception or facility management.
• Strong communication, customer‑service, and problem‑solving abilities.
• Ability to work under pressure and handle challenging situations professionally.
• Knowledge of relevant laws, regulations and front‑desk codes.

Required skills