Customer Service & Pricing Executive

About the role

The Customer Service & Pricing Executive ensures smooth order handling, shipment tracking, and high customer satisfaction throughout the logistics process. The role also supports the Sales & Business Development team by delivering accurate quotations and maintaining competitive pricing strategies.

Key responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels regarding shipments, delivery status, rates, and services.
• Process orders, bookings, and shipment documentation accurately and on time.
• Coordinate with internal and external teams to guarantee seamless shipment flow.
• Track shipments, proactively inform customers of delays or issues, and resolve complaints or claims.
• Develop and maintain pricing models, analyze market trends, and update pricing policies.
• Prepare timely quotations, collaborate with operations, finance, and logistics to ensure proposal feasibility and profitability.

Required profile

• Bachelor’s degree in Business, Finance, Economics, Logistics or a related field.
• Minimum 2 years of experience in pricing, sales support, or customer service within logistics or shipping.
• Strong analytical mindset, attention to detail, and ability to work under pressure.

Required skills

• Proficiency in Microsoft Excel, Word, and Outlook.
• Experience with logistics or liner booking systems (preferred).
• Fluent English (reading, writing, speaking, listening).