Customer Service Officer

About the role

The Customer Service Officer will be the first point of contact for clients, handling inquiries via phone, email, social media, and face‑to‑face interactions. You will ensure accurate information delivery, resolve issues promptly, and maintain comprehensive records of all customer engagements.

Key responsibilities

• Greet customers and manage interactions through multiple channels.
• Enter and update data for each customer call or inquiry.
• Provide clear pricing, delivery details, and product information.
• Organize workflow to meet customer expectations and deadlines.
• Resolve complaints and problems, offering effective solutions.
• Maintain detailed records of interactions, actions taken, and outcomes.
• Update and manage customer databases.
• Handle administrative tasks and coordinate with internal departments.
• Follow up on pending issues and ensure satisfactory closure.
• Perform additional duties assigned by the manager.

Required profile

• Bachelor’s degree in Sales, Marketing, or a related field.
• At least one year of experience in a customer‑facing role.
• Strong communication and relationship‑building abilities.
• Ability to work under pressure and meet tight deadlines.

Required skills

• Proficiency with Microsoft Excel.
• Proficiency with Microsoft PowerPoint.
• Experience using social media platforms for business communication.