Client Solutions Manager - TikTok

About the role

Aleph, a digital advertising agency representing platforms such as TikTok, Amazon, Google and others, is hiring a Client Solutions Manager in Phnom Penh. The role provides specialized support for TikTok advertising customers, combining account management and client consulting with campaign optimization and ownership of the end-to-end customer experience.

Key responsibilities

• Advise, consult and help improve clients' organizational effectiveness.
• Manage existing business customer relationships and onboard new strategic clients, from feature introductions to campaign creation and optimization.
• Cultivate long-term client relationships and contribute to scalable account management for future accounts.
• Provide proactive two-way communication between clients and teams, and use client feedback to inform product and operations teams.
• Resolve client issues efficiently and tactfully, and help implement solutions that prevent future problems.
• Act as a subject matter expert and manage campaign delivery and reporting, alone or by assigning tasks to external partners.
• Work with cross-functional project teams to keep up with product knowledge.
• Manage contracts and renewals, and work with Finance and customers on invoices and payments.

Required profile

• 1-2 years of account management experience.
• Bachelor's degree or higher, preferably in Business Administration, Economics, Social Sciences or a similar field.
• Expertise in online advertising, analytics and social media.
• Excellent English; fluency in Khmer is an advantage.
• Detail-oriented, able to handle several cross-functional projects, with strong communication and organization skills.

Required skills

• Online advertising and social media expertise
• Analytics
• Excellent Excel skills

What we offer

• Own the end-to-end experience for strategic clients and influence product and operations through your feedback.
• Workshops on digital advertising and a dynamic, multicultural team.
• Hybrid work model.