Officer, Customer Relationship

About the role

The Officer, Customer Relationship reports to the Branch Manager at Maybank (Cambodia) Plc. The main purpose is to find new targeted customers who open accounts and buy cross-selling products, through outbound sales aimed at attracting new customers.

Key responsibilities

• Plan the schedule for outbound sales, focusing on emerging affluent and affluent segments to open accounts.
• Ensure superior customer service is delivered to customers.
• Perform KYC and ECDD where required during new customer onboarding.
• Maintain good relationships with existing and new customers and all stakeholders.
• Take care of document collection and ensure all forms are submitted to the reviewer by the next working day.
• Create CIFs and open accounts for customers.
• Build full retail product knowledge and refer opportunities to other Business Units.
• Meet management supplementary requirements on your own initiative.

Required profile

• At least one year of relevant work experience, preferably in a sales-related role.
• Sound knowledge of service and customer support concepts, with a proven ability to build and maintain strong customer relationships.
• Self-motivated, results-driven and able to achieve targets aligned with branch objectives.
• Excellent written and verbal communication skills.
• Proficiency in Chinese or other languages is an added advantage.

Required skills

• Critical thinking, problem solving and sales skills.
• Interpersonal and customer-service abilities.