Automotive Sales Manager

About the role

The Automotive Sales Manager oversees the daily operations of a car dealership, manages the showroom and ensures customer satisfaction targets are met. The role sets goals and strategies for operations, sales, marketing and service, drives revenue and market share, and keeps the business aligned with the automotive group's objectives.

Key responsibilities

• Manage showroom operations, resolve customer complaints quickly and meet customer satisfaction metrics.
• Set goals and develop strategies for operations, sales, marketing and service, and motivate the team to reach them.
• Help salespeople close deals when needed and review monthly, quarterly and annual financial statements before sharing them with upper management.
• Implement sales and growth strategies that increase revenue and market share while keeping inventory suited to the local market.
• Assist in creating affordable advertising campaigns to boost sales and brand visibility.
• Train, develop and motivate the sales team, including demonstrating double open and double close customer service techniques, and provide ongoing product and training resources.
• Ensure new-vehicle salespeople follow dealership policies, and set up follow-up for new-vehicle purchasers and vehicle delivery standards.
• Review inventory daily to optimise stock turnover and maintain a customer-focused, teamwork-based sales environment.
• Attend manager meetings, build relationships with owners and staff, conduct daily and weekly sales meetings, and other tasks assigned by the MD.

Required profile

• Bachelor's or Master's degree in Business Management or a related field.
• At least 5 years of experience in sales and marketing or a similar role.
• Good communication in English and/or Korean is a plus.
• Strong communication with stakeholders, senior management, middle managers and employees.
• Ability to plan and track multiple projects and deadlines, with strong problem-solving, critical thinking and coaching skills.

Required skills

• Good computer skills with the Microsoft Office package.