Administration Supervisor

About the role

ICS International School is looking for a highly organized Administration Supervisor to oversee daily administrative operations, coordinate service requests and ensure smooth communication across departments.

Key responsibilities

• Supervise daily administrative operations and office support services across the school.
• Manage and coordinate administrative and service requests, approvals and follow‑up actions with relevant departments.
• Act as liaison between departments to facilitate communication and timely resolution of operational matters.
• Prepare, review and manage official correspondence, letters, memos, announcements and reports.
• Oversee the Helpdesk function, ensuring tickets are recorded, tracked and resolved within agreed timelines.
• Maintain professional communication with internal and external stakeholders, including staff, parents, suppliers and partners.
• Maintain accurate administrative records, filing systems, databases and document control processes.
• Monitor service performance and identify opportunities to improve efficiency and customer service standards.
• Coordinate meetings, appointments, schedules and administrative logistics.
• Support implementation of school policies, procedures and operational initiatives.
• Supervise administrative staff, assign responsibilities, provide coaching and monitor performance.
• Prepare administrative reports, service request summaries and operational updates for management review.
• Ensure confidentiality, professionalism and compliance with school policies in all activities.

Required profile

• Bachelor’s degree in Business Administration, Management, English, Public Administration or a related field.
• Minimum three years of administrative or office management experience, preferably in an international school or similar environment.
• Excellent written and spoken English communication skills.
• Strong interpersonal abilities to liaise effectively with multiple departments and stakeholders.
• Outstanding organisational, planning and multitasking capabilities.

Required skills