Senior Officer, Merchant TFT Operation

About the role

The Senior Officer, Merchant TFT Operation will lead the acquisition and management of QR payment merchants for the bank. This role combines sales strategy, cross‑functional coordination, and customer relationship management to drive merchant growth across head office and branch networks.

Key responsibilities

• Plan and execute sales initiatives, promotional campaigns and programs to attract QR payment merchants at both head office and branch levels.
• Coordinate with HR to recruit Client Acquisitions Officers and with Training to enhance onboarding and training packages.
• Identify target customers, generate leads through referrals and networking, and convert prospects into merchants.
• Maintain strong relationships with merchants, delivering convenient and friendly service.
• Develop business partnerships that support the merchant acquisition strategy.
• Participate in bank marketing campaigns to promote products and services.

Required profile

• Bachelor’s degree in finance, banking, marketing, sales or a related field.
• Problem‑solving attitude and ability to build positive relationships.
• Proficient English communication skills, both spoken and written.
• General computer literacy, including email and standard office software.
• Proven experience in sales or customer service.

Required skills

• Microsoft Word
• Microsoft Excel

What we offer

• Competitive remuneration package.
• Opportunities for career and personal development.