Relationship Manager, SME

About the role

The Relationship Manager, SME will drive sales growth by presenting loan solutions to new and existing customers, while assessing credit risk and ensuring high‑quality service. This position blends business development with credit appraisal to support the financial health of small‑ and medium‑size enterprises.

Key responsibilities

• Conduct sales presentations and identify opportunities to meet monthly and yearly targets.
• Analyze financial statements to assess borrowers' repayment capacity.
• Perform loan appraisals, collect personal, business and guarantor information, and open new loan accounts.
• Provide high‑standard service, resolve customer complaints professionally, and develop referral networks.
• Prepare weekly and monthly achievement reports for management.
• Develop and implement customer retention strategies and manage sales pipeline reports.

Required profile

• Bachelor’s degree in banking, finance, accounting or a related field.
• Minimum 3 years experience in credit lending within MFIs or commercial banks.
• Strong analytical ability and proficiency in English.
• High integrity, discretion, and a proactive, team‑oriented attitude.