Quality Assurance Manager

About the role

This Quality Assurance Manager position is based in Cambodia and is open only to local candidates. The role leads a cross-functional team to implement central standard operating procedures (SOPs), oversees post-market surveillance and quality systems, and acts as the local regulatory affairs contact for Cambodia.

Key responsibilities

• Coordinate and run post-market surveillance, including complaint handling and adverse event reporting in line with local regulations and internal guidance.
• Implement QA programs and product quality plans, and ensure quality objectives are met and systems are in place.
• Lead the development or update of quality system procedures and take part in internal and external audits.
• Handle product complaints, quality holds and filed safety corrective actions, and investigate and follow up on customer complaints and recalls.
• Report quality and safety test results, problems and actions to the business in a timely way.
• Arrange audit schedules, assess supplier risks and coordinate corrective plans according to regulations.
• Compile and submit registration dossiers for new and imported foods, cosmetics and agricultural products, and renew product licenses on time.
• Build relationships with local regulatory authorities, guide other departments on QA/RA issues and act as the local contact for corporate on Cambodian regulatory requirements.

Required profile

• Bachelor's degree in Quality, Business or a related field.
• 8+ years of QA experience, including 3 years in management.
• Experience in retail, supermarkets or FMCG.
• Good communication in Khmer and English; able to travel to store locations when needed.

Required skills

• Knowledge of ISO, GMP and HACCP, and SOP development.
• Strong skills in store audits, product quality checks and supplier quality control.