Head of Agency Strategy & Operations

About the role

The Head of Agency Strategy & Operations drives the strategic growth, performance and operational effectiveness of the agency distribution business. The role leads business planning, performance management, sales effectiveness, cohort development and strategic initiatives to achieve sustainable growth and profitability. It is a full-time, in-office position.

Key responsibilities

• Develop and execute the agency's strategic business plan and long-term growth roadmap.
• Analyse market trends, business opportunities and performance data to give actionable recommendations.
• Establish and monitor sales, recruitment, productivity and performance KPIs.
• Lead business performance reporting, MIS, financial analysis and executive presentations.
• Drive agency growth through targeted recruitment, onboarding and cohort development programmes.
• Partner with Sales, Recruitment, Training, Marketing and Digital teams to run growth initiatives and campaigns.
• Oversee strategic projects and ensure timely delivery within scope and budget.
• Develop agent productivity and retention initiatives for key performance segments.
• Enhance business intelligence, reporting automation and digital enablement.
• Create and run communication and engagement strategies, and manage and develop the Strategy & Performance Management team.

Required profile

• 8+ years of experience in the insurance industry, including agency management and distribution leadership.
• Proven experience in business planning, financial management and strategic execution.
• Experience working across multiple functions to deliver business transformation initiatives.
• Preferred: excellent communication and interpersonal skills, a capacity for constant learning, openness to change and continuous improvement.

Required skills

• Strong understanding of agency business strategy, sales management, recruitment and performance management.
• Advanced analytical and problem-solving skills, able to turn data into business insights.
• Project management and stakeholder management.
• Excellent communication, presentation and leadership skills.