Front Desk Supervisor

About the role

The Front Desk Supervisor oversees daily front‑office operations, ensuring seamless guest experiences and efficient reservation handling. You will act as the primary point of contact for guests, agents, and internal teams, maintaining high standards of service and accuracy.

Key responsibilities

• Manage the reservation hotline and respond to booking requests from residents, agencies, and referral networks.
• Create, update, and maintain reservation records in line with booking confirmations.
• Process guest check‑ins and check‑outs, assign rooms, and issue key cards.
• Oversee car‑park management and monitor room availability to support revenue forecasting.
• Collaborate with the Building Manager on pre‑registration activities and advance deposits.
• Coordinate with Housekeeping and Technicians to ensure rooms are ready and any MEP issues are addressed.
• Communicate house rules, process payments, and submit daily cash float reports.
• Generate daily arrival/departure reports, handle special requests, and report incidents.
• Issue notices to residents with overdue rental payments.

Required profile

• Minimum 4 years of front‑desk experience in a 4‑star or 5‑star hotel or serviced apartment.
• Strong written and oral communication skills with a pleasant demeanor.
• Ability to work independently and as part of a team, multitask, and adapt to flexible hours.

Required skills

• Proficiency with hotel booking systems.
• Advanced knowledge of MS Office.