Operations Manager - Gym

About the role

Repeat Gym is looking for an Operations Manager for a full-time, on-site position at its gym in Phnom Penh. The role covers daily gym operations, from staff scheduling and front desk activities to member services and coordination with trainers, while keeping the facility clean, safe and well maintained.

Key responsibilities

• Oversee daily gym operations: staff scheduling, front desk activities, member services and coordination with trainers so classes and personal training sessions run smoothly.
• Monitor facility cleanliness, equipment maintenance and safety standards, and implement operational procedures that support a positive member experience.
• Manage budgets, track key performance indicators, optimize workflows and support sales and retention initiatives.
• Train and mentor team members, handle escalated member concerns and collaborate with leadership on process improvements and growth strategies.

Required profile

• Ability to work on-site full time in Phnom Penh and collaborate with trainers, front desk staff and management.
• Prior experience in operations, hospitality or fitness facility management is strongly preferred; a relevant diploma or degree is an advantage.

Required skills

• Operational management: scheduling, workflow optimization and process improvement.
• Team leadership and people management, including coaching staff.
• Customer service and communication, including handling member inquiries, feedback and conflict resolution.
• Basic financial and administrative skills: budgeting, reporting and use of management or CRM software.
• Knowledge of fitness or wellness industry operations, gym safety standards and membership engagement best practices.
• Strong organization and time management, with attention to detail.