Front Office Host (Guest Service Officer)

About the role

We are seeking a Front Office Host to join Hyatt Regency Phnom Penh. The Guest Service Officer will provide an excellent and consistent level of service to customers and help ensure the smooth and efficient running of the Reception within the Rooms Division.

Key responsibilities

• Deliver an excellent and consistent level of service to all customers throughout their stay.
• Support the efficient operation of the Reception desk as part of the Rooms Division.
• Handle guest inquiries and requests promptly, ensuring a welcoming atmosphere.
• Maintain accurate records and assist with check‑in and check‑out processes as needed.

Required profile

• Hold a degree or diploma in Hospitality or Tourism Management.
• Minimum of two years’ experience in hotel operations.
• Demonstrated strong customer service, communication and interpersonal abilities.

Required skills