NOC Engineer – Power & Site Operations

About the role

The NOC Engineer – Power & Site Operations is responsible for maintaining continuous network availability and supporting customers around the clock. Working on a 24 × 7 roster, the engineer monitors power and facility systems, responds to alarms, and ensures incidents are documented and resolved within SLA commitments.

Key responsibilities

• Monitor AC power, rectifiers, DC systems, batteries, generators, air‑conditioning, temperature and other facility alarms.
• Identify and troubleshoot power‑related alarms such as AC failure, low DC voltage, battery discharge, rectifier or generator faults.
• Escalate complex issues to field maintenance, facilities teams or L2/L3 engineering as required.
• Create, update and close incident tickets, prioritising alerts by severity and business impact.
• Maintain network health through NMS alerts, ensuring timely response and minimal service disruption.
• Record all incident notifications and documentation in the tracking system.

Required profile

• Bachelor’s degree in IT, Telecommunications or a related field.
• Minimum two years of experience with fiber networks and SDH/DWDM transmission.
• Strong knowledge of Layer 2 switching and IP routing protocols (BGP, OSPF, RIP, EIGRP, ISIS).
• Understanding of optical fiber testing and transmission tools.
• Good English communication skills and ability to work effectively in a team.
• Willingness to work on a 24 / 7 shift schedule.

Required skills

• Layer 2 switching
• BGP routing
• OSPF routing
• RIP routing
• EIGRP routing
• ISIS routing
• Fiber network engineering
• SDH/DWDM transmission
• Optical fiber testing
• Network troubleshooting