Ecommerce Manager

About the role

The Ecommerce Manager will lead SUN & MOON HOTELS’ online sales strategy from our Phnom Penh office. You will be responsible for maximizing digital revenue, ensuring the brand’s visibility across all booking channels, and delivering a seamless guest experience online.

Key responsibilities

• Manage the hotel’s official website, OTA listings, and online travel agency channels.
• Maintain accurate rate, inventory, and content information across all platforms.
• Plan and execute online promotions, packages, and campaigns to boost conversions and occupancy.
• Monitor performance metrics, analyze booking trends, and produce regular reports for leadership.
• Collaborate with sales, marketing, revenue management, and operations teams to align digital initiatives.
• Track competitor activity and implement best practices in hotel ecommerce.

Required profile

• Proven experience in hotel ecommerce, OTA management, or online distribution.
• Strong analytical mindset with the ability to interpret data and make data‑driven decisions.
• Excellent written and verbal communication skills in English; additional local languages are a plus.
• Bachelor’s degree in Business, Marketing, Hospitality Management, or related field, or equivalent experience.

Required skills

• OTA platforms
• Booking engine management
• Hotel PMS (Property Management System)
• Channel manager tools
• Analytics tools for performance tracking